Six Steps To Improving CCBHC Outcomes: A Berks Counseling Center Case Study

Free Executive Web Briefing Courtesy Of The Providers’ Resource Center for Behavioral Health and Human Services

With the shift to whole-person care, data has taken on an extremely important role for many organizations. Provider organizations, like Certified Community Behavioral Health Centers (CCBHCs), need data to show performance improvements on quality outcome measures for their sustainability. Berks Counseling Center in Pennsylvania is just one of these organizations that has found a proven six-step process for improving performance in just one year.

Join Mary Givens, CCBHC Program Manager for Qualifacts and John E. Heim, Technology Specialist, EHR Systems for Berks Counseling Center to hear the center’s six-step process for improving performance on behavioral health outcomes for CCBHCs. Berks Counseling Center has been a CCBHC since the original Medicaid Demonstration model in 2017. During this exciting event on May 24 at 1:00pm EST, attendees will learn how Berks Counseling Center was successful in improving their performance and building a cycle of continuous quality improvement. Our presenters will also share some of the greatest challenges and successes experienced throughout the CCBHC journey, along with important lessons learned.

Attendees will learn:

  1. The six steps to improving your CCBHC’s performance on quality outcome measures
  2. Insight into the greatest challenges of high performance on the behavioral health measures for CCBHCs
  3. Challenges, successes, and lessons learned from a mature CCBHC

All registrants will receive a link to download the presentation slide deck at the conclusion of the live event!

Certified Community Behavioral Health Clinics (CCBHCs) as a Diversion Strategy

Join us as we look at how a Demonstration CCBHC has implemented diversion strategies for people in crisis to decrease emergency department visits, decrease inpatient stays, and divert individuals from involvement with the criminal justice system. In this webinar you will learn about the relationships and communication processes this CCBHC has built with external entities such as hospitals and the police force. You will hear about the proactive steps the agency is taking, such as delivering “crisis intervention training” to the police and conducting primary care screening and monitoring for the clients they serve. And finally, agency leadership will share how they established relationships with social service agencies to mitigate social determinant of health issues for an individual that can contribute to increased ED visits and potential behavioral health crises. By attending this webinar, you will be able to take away diversion strategies that can work in your CCBHC as well.

Upon completion of this webinar, attendees will learn:

  • How to establish relationships and open communication with hospitals and law enforcement agencies
  • How to create response protocols for use when called upon by these external community-based entities
  • How to work with social service agencies to mitigate SDOH issues

Registration has been made available, free of charge, courtesy of Qualifacts + Credible.