Top 6 Best Practices For Staying Human While Keeping Your Distance
One of the major developments of the COVID-19 pandemic has been the phenomenal growth of telehealth use, especially in behavioral health care. Telehealth became ubiquitous during the pandemic, and it is predicted that a large percentage of health care will continue via telehealth even after the public health emergency eases. A recent survey by Qualifacts and…
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Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
By Monica E. Oss We’ve covered the “triple whammy” of the pandemic on next normal health care—shifting competition based on changing consumer expectations, payer expectations, and price points (see Post-Pandemic, Strategy Needs Technology). I got a better sense of the market factors driving these changes—and the new competencies required for success—in a recent article, How Digital Is Changing The Pharma & Healthcare Industry, by Nikki…
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Going Hybrid? Charge Your EVV
By Monica E. Oss If your organization is one of many that is thinking about moving to a hybrid service delivery model—virtual, in-clinic and in-home—your team will need to learn more about electronic visit verification (EVV). EVV was mandated for all home-based services by the 21st Century Cures Act, passed in 2016. The act required all…
Keeping Clients & Staff Engaged During The Pandemic
This presentation was delivered on August 24, 2020 at The 2020 OPEN MINDS Management Best Practices Institute. A recent survey by the National Council for Behavioral Health and Qualifacts found that organizations with legacy EHRs and little to no telehealth are having a more difficult time providing treatment during the COVID-19 pandemic. Get an overview of…
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Top EHR Trends In 2021: Results Of The Annual Behavioral Health EHR Survey
We’re bombarded with stories about electronic health records (EHR) evolving to become more flexible and use more services like blockchain, cryptocurrencies, and artificial intelligence, but what do your peers report firsthand? We recently concluded the sixth annual National Behavioral Health EHR Survey and found that only 19% of provider organizations report their clinical, scheduling, billing,…
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Maximize Your Organizational Effectiveness With Analytics & Reporting
Improving value, competitive advantage, and sustainability are top of mind for executives of most behavioral health and human services provider organizations. None of these improvements are possible without consistent, high-quality reporting and analytics. Implementing analytics and reporting is much easier than you may believe. Join Christy Winter, Senior Product Manager, Analytics, of Qualifacts + Credible…
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Top 6 Best Practices For Staying Human While Keeping Your Distance
One of the major developments of the COVID-19 pandemic has been the phenomenal growth of telehealth use, especially in behavioral health care. Telehealth became ubiquitous during the pandemic, and it is predicted that a large percentage of health care will continue via telehealth even after the public health emergency eases. A recent survey by Qualifacts and…
Continue Reading Top 6 Best Practices For Staying Human While Keeping Your Distance
Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
By Monica E. Oss We’ve covered the “triple whammy” of the pandemic on next normal health care—shifting competition based on changing consumer expectations, payer expectations, and price points (see Post-Pandemic, Strategy Needs Technology). I got a better sense of the market factors driving these changes—and the new competencies required for success—in a recent article, How Digital Is Changing The Pharma & Healthcare Industry, by Nikki…
Continue Reading Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
Going Hybrid? Charge Your EVV
By Monica E. Oss If your organization is one of many that is thinking about moving to a hybrid service delivery model—virtual, in-clinic and in-home—your team will need to learn more about electronic visit verification (EVV). EVV was mandated for all home-based services by the 21st Century Cures Act, passed in 2016. The act required all…
Making Strategy Work – Mission, Growth, & Sustainability
Free web forum, sponsored by Qualifacts + Credible and OPEN MINDS Michael Porter stated that strategy was really just answering the two most basic questions of an organization: Who do we serve and how do we serve them? While there is elegant simplicity in that phrasing, planned strategic change is a delicate balancing act of…
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Making Mergers & Acquisitions Work — Perspectives From Executives Post-Mergers
This presentation took place during The 2022 OPEN MINDS Mergers, Acquisitions & Affiliations Summit. From mergers driven by the desire to integrate with primary care, to acquisition of a “competitor” —each of these case study presentations will review the ups and downs of the process and offer strategic advice to organizations exploring the same path.…
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Mergers: How To Live Happily Ever After
By Monica Oss, Chief Executive Officer, OPEN MINDS Despite (or maybe because of) all the changes occurring across the health and human service landscape, mergers and acquisitions are proceeding at a rapid pace. This is true for both for-profit and non-profit organizations. Just in the past few months we’ve seen headlines like Northern Wyoming…
And The Digital Health Winner Is…
By Monica Oss, Chief Executive Officer, OPEN MINDS We’ve reached a time when the investor-owned health and human service market will likely see a correction of market value. It’s been a decade of big investment. The investment in health care in general—and in digital and in behavioral health companies in particular— culminated in $57.2…
Getting To Scale – One Way Or Another
By Monica Oss, Chief Executive Officer, OPEN MINDS How big is big enough for a sustainable specialty provider organization? The answer, which is a moving target, is ‘it depends”. The news of Amazon’s acquisition of One Medical has dominated the market news the past couple weeks (see Amazon To Acquire Primary Care Provider One…
Four Things I Learned About Private Equity
By Monica Oss, Chief Executive Officer, OPEN MINDS I walked away from our 2022 OPEN MINDS Mergers, Acquisitions & Affiliations Summit with new insights on the role of private equity (PE) in the field. And for that, I’m grateful to our three keynote panelists—Eric Keen, General Partner for Council Capital, Matthew Pettit, Founding Partner…
The Marketing Imperative
By Monica Oss, Chief Executive Officer, OPEN MINDS The current health and human service landscape is being shaped by the ‘end’ of the pandemic period and its lingering effects, high inflation rates and higher wage rates, and new competition. To navigate through the year ahead to longer-term sustainability requires a good strategy, metrics-based management,…
Top 6 Best Practices For Staying Human While Keeping Your Distance
One of the major developments of the COVID-19 pandemic has been the phenomenal growth of telehealth use, especially in behavioral health care. Telehealth became ubiquitous during the pandemic, and it is predicted that a large percentage of health care will continue via telehealth even after the public health emergency eases. A recent survey by Qualifacts and…
Continue Reading Top 6 Best Practices For Staying Human While Keeping Your Distance
Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
By Monica E. Oss We’ve covered the “triple whammy” of the pandemic on next normal health care—shifting competition based on changing consumer expectations, payer expectations, and price points (see Post-Pandemic, Strategy Needs Technology). I got a better sense of the market factors driving these changes—and the new competencies required for success—in a recent article, How Digital Is Changing The Pharma & Healthcare Industry, by Nikki…
Continue Reading Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
Going Hybrid? Charge Your EVV
By Monica E. Oss If your organization is one of many that is thinking about moving to a hybrid service delivery model—virtual, in-clinic and in-home—your team will need to learn more about electronic visit verification (EVV). EVV was mandated for all home-based services by the 21st Century Cures Act, passed in 2016. The act required all…
Keeping Clients & Staff Engaged During The Pandemic
This presentation was delivered on August 24, 2020 at The 2020 OPEN MINDS Management Best Practices Institute. A recent survey by the National Council for Behavioral Health and Qualifacts found that organizations with legacy EHRs and little to no telehealth are having a more difficult time providing treatment during the COVID-19 pandemic. Get an overview of…
Continue Reading Keeping Clients & Staff Engaged During The Pandemic
Leveraging Your EHR To Accommodate The “No Surprises Act”
While many state Medicaid programs have had balance billing regulations in place for ten or more years, the “No Surprises Act” has many nuances that impact behavioral health agencies, particularly in the area of compliance. During the webinar on October 11, 2022, Tammy Selleck, Senior Manager of Revenue Cycle Management Services for Qualifacts reviewed the…
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Navigating Complex Care Models – 5 Stages of Complex Care and Reimbursement Model Experience
As provider organizations evaluate and adopt complex care and reimbursement models, there are five consistent stages of experience. Whether taking on Value-Based Care contracts, becoming or working with a CCBHC program provider, the path to success travels a similar progression. On August 24, 2022, Qualifacts’ CCBHC Program Manager Mary Givens shared insights and best practices…
6 Steps To Improving CCBHC Outcomes The Berks Counseling Center Case Study
On May 25, 2022, Qualifacts’ CCBHC Program Manager Mary Givens and John Heim, Technology Specialist, EHR Systems for Berks Counseling Center discussed a 6-step process for improving performance on behavioral health led CCBHC outcomes. They provided insight into the greatest challenges of high performance on the CCBHC behavioral health led measures along with the successes…
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How To Optimize Technology: An OPEN MINDS Seminar On Getting The Most Value From Your Technology Investments
This presentation took place on August 23, 2021 at The 2021 OPEN MINDS Management Best Practices Institute. In this session, Sharon Hicks, Senior Associate and Kim Bond, Executive Vice President at OPEN MINDS, discussed what needs to be addressed to ensure your organization is on the path to maximizing your tech investment, including: How to…
Technology Strategy For Sustainability—EHRs Are Just The Start
This closing keynote presentation took place October 27, 2021 during The 2021 OPEN MINDS Technology & Analytics Institute. OPEN MINDS Chief Executive Officer Monica E. Oss gave an up-to-the-minute look at the critical changes in the landscape for serving complex consumers – and what they mean for organizational sustainability post-pandemic. This session covered: The context for selecting technology in…
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Providers Growingly Concerned About EHR Functionalities & The Technologies Needs For Future Service Delivery & Reimbursement: Top EHR Trends From The 2021 <em>OPEN MINDS</em> National Behavioral Health EHR Survey
Originally presented on October 19, 2021. We’re bombarded with stories about electronic health records (EHR) evolving to become more flexible and use more services like blockchain, cryptocurrencies, and artificial intelligence, but what do your peers report firsthand? We recently concluded the sixth annual OPEN MINDS National Behavioral Health EHR Survey and found that 53% of provider organizations…
Top 6 Best Practices For Staying Human While Keeping Your Distance
One of the major developments of the COVID-19 pandemic has been the phenomenal growth of telehealth use, especially in behavioral health care. Telehealth became ubiquitous during the pandemic, and it is predicted that a large percentage of health care will continue via telehealth even after the public health emergency eases. A recent survey by Qualifacts and…
Continue Reading Top 6 Best Practices For Staying Human While Keeping Your Distance
Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
By Monica E. Oss We’ve covered the “triple whammy” of the pandemic on next normal health care—shifting competition based on changing consumer expectations, payer expectations, and price points (see Post-Pandemic, Strategy Needs Technology). I got a better sense of the market factors driving these changes—and the new competencies required for success—in a recent article, How Digital Is Changing The Pharma & Healthcare Industry, by Nikki…
Continue Reading Four ‘Must Have’ Competencies For Post-Pandemic Competitive Advantage
Going Hybrid? Charge Your EVV
By Monica E. Oss If your organization is one of many that is thinking about moving to a hybrid service delivery model—virtual, in-clinic and in-home—your team will need to learn more about electronic visit verification (EVV). EVV was mandated for all home-based services by the 21st Century Cures Act, passed in 2016. The act required all…
Preparing For The Unknown: The Six EHR Functionalities Essential For Surviving During & After A Pandemic
White Paper Available Free Of Charge, Courtesy Of Qualifacts + Credible& The Value Based Care For Behavioral Health Online Community This last year has dramatically changed the world and with it, the health and human services industry. Large portions of staff are now working from home. Consumers are increasingly anxious and depressed from the…
Keeping Clients & Staff Engaged During The Pandemic
This presentation was delivered on August 24, 2020 at The 2020 OPEN MINDS Management Best Practices Institute. A recent survey by the National Council for Behavioral Health and Qualifacts found that organizations with legacy EHRs and little to no telehealth are having a more difficult time providing treatment during the COVID-19 pandemic. Get an overview of…
Continue Reading Keeping Clients & Staff Engaged During The Pandemic
The New Role of Virtual Care in Behavioral Health
Recently Qualifacts and the National Council for Behavioral Health surveyed more than 1,000 behavioral health and human services providers about the role virtual care has played in their operations during the current COVID-19 crisis. We also wanted to know how they were handling a remote workforce, how their revenues had been affected and how their…
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